Frequently Asked Questions

All items are made to order. Please see the current turnaround time at the top of every webpage for your items to be made. Once dispatched, UK orders are sent via Royal Mail Tracked, usually arriving within 2–3 working days. International orders can vary depending on location.

Yes, we offer a fast pass service, but please contact us before ordering to check availability.

You’ll receive a dispatch email confirmation with your tracking details once your order is on its way.

Yes! We love creating custom pieces. You can choose from our Embroidered Custom, Double-Sided Custom & Deluxe Custom, or Printed Custom, depending on what you’d like made. Please click on the info - contact page to discuss your ideas.

Absolutely. Get in touch with your idea and we can discuss what’s possible before you order.

Please contact us as soon as possible. If production has already started, cancellation may not be possible, particularly for personalised or custom-made items.

Items can only be returned if they are faulty or there has been an error with your order. Please contact us within 14 days of your order being delivered, as confirmed by the tracking information provided.Exchanges may be possible on items that have not been customised or personalised. Please contact us before returning anything so we can confirm whether your item is eligible for an exchange.For exchanges, the customer is responsible for both the return postage cost and the cost of sending the replacement item.Customised or personalised items cannot be returned or exchanged unless they are faulty or we have made an error with your order.

Please contact us with your order number and photos of the issue. We’ll do our best to get it sorted as quickly as possible.

Please check the size guide on the Info - Size Guide page before ordering. As different garment styles can fit differently, we recommend checking the measurements rather than relying solely on your usual size. All items are unisex unless stated otherwise in the title.

We offer both embroidered and printed (DTF) designs. The product description will tell you which method is used.

For the longest-lasting finish, wash inside out at a low temperature, avoid bleach and tumble drying where possible, and do not iron directly over printed or embroidered designs.